SHIPPING & FULFILLMENT
Mila & Willow ships all orders with either Royal Mail or a courier depending on the volume of your order. You will be notified of the courier choice after your purchase. All products ship from our shipping base located in Fintona, N.Ireland, UK.
Shipping turnaround times are usually 3-7days - sooner if we have your products in stock. International orders may take up to 21 days. Please allow extra time around holidays or notable occasions. If for any reason we can’t meet these times, you will be notified immediately. If you require your order on a specific date or time sensitive manner, please inform us at firstname.lastname@example.org and we will do our best to fulfil your request.
We currently offer courier options for international orders. Mila & Willow is not responsible for any customs fees or duties incurred on international shipments. These are the responsibility of the purchaser. If you need your package to arrive in a time sensitive manner or on a specific date, please contact us at email@example.com and we will do our best to meet your request. Please note, however, even with the best shipping methods, transit times may vary due to customs delays.
Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package. Please note, Mila & Willow is not responsible for refunding or reshipping lost orders due to an incorrect address entered at checkout.